ITIL, Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. The ITIL framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels. The ITIL framework enables IT to be a business service partner, rather than just back-end support. ITIL guidelines and best practices align IT actions and expenses to business needs and change them as the business grows or shifts direction.
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
This set of practices can be developed within an operating IT department. Reputable and experienced ITIL professionals, such as 824 Consulting, will advise a business not all components should be implemented to have a success IT operational structure and there is no definitive starting point in implementing an ITIL structure because there are many areas needing attention. Our recommendation is to pick the biggest pain point in daily operations and start building a business case to implement this defined and proven practice.