Process improvement (PI) is the proactive task of identifying, analyzing and improving upon an existing business process within an organization for optimization and to meet new quotas or standards. It often involves a systematic approach which follows a specific methodology but there are different approaches to be considered. Some examples are benchmarking or lean manufacturing, each of which focuses on different areas of improvement and uses different methods to achieve the best results. Processes can either be modified or complemented with sub-processes or even eliminated for the ultimate goal of improvement.
Process improvement is an ongoing practice and should always be followed up with the analysis of tangible areas of improvement. When implemented successfully, the results can be measured in the enhancement of product quality, customer satisfaction, customer loyalty, increased productivity, development of the skills of employees, efficiency and increased profit resulting in higher and faster return on investment (ROI).
System integration (SI) is an engineered process joining different systems, components, or business processes as one large system. Integration ensures each joined system functions as required to increase business profitability and efficiency. The aggregation of different component systems or subsystems that cooperate to deliver a whole functionality has been the focus of industries that use technology. Because systems or subsystems to be integrated may span different areas of a business, a SI consultant must have a broad range of skills and breadth of knowledge.
824 Consulting has experience in improving processes and integrating systems in various areas of a business, from non-for-profit to profit and from healthcare to manufacturing.